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Heather Kennedy is a Conflict Resolution/Prevention practitioner and facilitator with two decades of experience. She has a Master's Degree of Arts in Negotiation, Conflict Resolution, & Peace Building. Her conflict specialty areas include business, management, team & workgroup, youth and teenager, family, disability community, special education, and personal. 



Moorpark College


San Diego State University


California State University Dominguez Hills

Certificate, Financial Accounting

Certificate, Accounting Principles

A.S., Business Administration & Management

A.A. Liberal Arts

B.S., Business Management 

Minor, Business Entrepreneurship

Negotiation, Conflict Resolution, & Peace Building

Certificates & Training

Conflict Resolution​

  • Mediation

    • DRPA Dispute Resolution Certificate

    • CMC RI  Mediation

  • Negotiation

  • Restorative Justice

  • Community Conflict

  • Facilitation

  • Child Advocacy

  • Disability Community Conflict

  • U.S. Naval Ombudsman

  • Program Evaluations


  • ADA

    • Title I Employment

    • Title II & III

    • Architecture Laws Certificate

    • Housing Rights

    • Disability Rights Laws

    • ADA Standards

    • Small Business and the ADA

    • Emergency preparedness and the ADA

    • Disability Awareness & Etiquette

    • ADA Building Blocks

    • Fair Housing & Section 504

    • Federal Court Concepts

    • Welcoming Customers with Disabilities

  • Special Education Systems

  • Section 504 Education


  • Life Space Crisis Intervention

  • Nonviolent Crisis Intervention

  • Professional Assault Crisis Training

  • Crisis Communication

  • Effective Communication

Published Articles 

Find them at


Current Journal Submission Awaiting Approval

Facilitating the IEP Secondary Transition Process Using Evidence-Based Practices to Reduce Participant Conflict and Improve Student with Disability Outcomes

Get in Touch


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