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Mediation is a process guided by a trained individual that assists conflicted parties toward their own resolution by helping define their interests, clarify issues, and identify possible solutions. Mediation is used for all types of conflict and not just legal issues. CSS utilizes the facilitative approach in mediation. 

Mediation Benefits

  • Save Money

    • Mediators and the mediation process cost less than more formal dispute systems like court

    • Other interests can include offering work and actions in exchange for money.

  • Less Stressful

    • Saves time by providing a faster process to settle disputes

    • Can create agreements that have detailed execution and procedures that courts do not contend with.

  • Relationship Impact

    • It offers the opportunity to heal or at least reduce friction in relationships.

  • Private and Confidential

    • Any information exchanged in a mediation is confidential and a mediator can not be compelled to testify if the conflict escalates.

  • Personal Empowerment

    • Parties are empowered to make their own decisions instead of a judge or arbitrator deciding for them.

Mediator Goals

  • Ensure a balance of power between parties in that each party can speak in an equal and fair manner.

  • Help parties reduce hostility by creating a safe environment to share feelings and provide an opportunity to clear up misunderstandings.

  • Ask questions and rephrase statements that clarify understanding between parties.

  • Keep meetings on track by assisting parties by identifying and reminding them of the goals they have set. 

  • Help parties discover a mutual and satisfying agreement.

  • Assure parties that the process is voluntary.

Mediator Duties

  • Remain neutral.

  • Keep the mediation process confidential.

  • Follow ethical guidelines created by JAMS.

  • Ensure equal access and opportunity for all parties or those interested in participating

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